Term and Conditions

Last Updated: [Insert Date]

Welcome to Pure Baby Supplies! These Terms and Conditions outline the rules and regulations for using our website (purebabysupplies.com) and purchasing our products. By accessing this website and placing an order, you agree to comply with these terms. Please read them carefully.

1. Our Commitment to You

At Pure Baby Supplies, we’re committed to providing parents and caregivers with:

• High-quality, safety-tested baby products
• Transparent shopping and shipping policies
• Responsive customer service
• Secure online transactions

2. Website Use and Intellectual Property

2.1 Acceptable Use

You agree to use our website for lawful purposes only. Prohibited activities include:

• Attempting to gain unauthorized access to our systems
• Using automated tools to scrape content or place orders
• Misrepresenting your identity or location
• Posting harmful or offensive content

2.2 Intellectual Property

All content on this website (text, images, logos, product designs) is the property of Pure Baby Supplies or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Product Information

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and images. However, slight variations may occur. Colors may appear differently depending on your monitor settings.

3.2 Product Safety

All our products meet applicable safety standards. However:

• Car seats, strollers, and other safety products must be installed/used according to manufacturer instructions
• Some products contain small parts not suitable for children under 3 years
• Always supervise children using our products

4. Ordering Process

4.1 Order Acceptance

Your order represents an offer to purchase which we accept when we send an order confirmation email. We reserve the right to refuse orders for any reason, including:

• Suspected fraudulent activity
• Unavailable inventory
• Shipping restrictions to your location

4.2 Pricing and Payment

All prices are in US dollars. We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full order amount (including taxes and shipping) when your order is placed. If payment fails, we may cancel your order.

4.3 Shipping Information

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items. To qualify:

• Items must be unused and in original condition
• All packaging, tags, and labels must be attached
• Proof of purchase is required

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Mattresses
• Nappy bins
• Opened bath products
• Personal care items

5.3 Return Process

1. Contact us within 15 days at [email protected] with your order number
2. Wait for our approval and RMA number
3. Package items securely with all original materials
4. Ship to: Pure Baby Supplies Returns, 4728 Rockland Trail, Nashville, US 37013
5. We’ll process your refund within 3-5 business days after receiving the return

5.4 Refund Details

• Refunds are issued to the original payment method
• Original shipping costs are non-refundable unless the return is our error
• Allow 5-10 business days for the refund to appear in your account

6. Customer Responsibilities

As our valued customer, we ask that you:

• Provide accurate shipping and payment information
• Inspect products upon delivery and report any damage within 48 hours
• Follow all product instructions and safety warnings
• Use products only for their intended purpose
• Contact us promptly with any concerns

7. Limitation of Liability

Pure Baby Supplies shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product misuse or failure to follow instructions
• Events beyond our reasonable control (natural disasters, strikes, etc.)
• Typographical errors on the website

Our maximum liability for any claim related to our products or services is limited to the purchase price paid.

8. Privacy and Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website. Continued use of our services after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms shall be governed by the laws of the State of Tennessee, USA. Any disputes shall be resolved in the courts of Davidson County, Tennessee.

11. Contact Us

For questions about these Terms or any other concerns:

Email: [email protected]
Mailing Address: Pure Baby Supplies, 4728 Rockland Trail, Nashville, US 37013